Customer service · AI + human handoff
AI Chat — answer every channel without five inboxes
AI replies first from your knowledge base; your team takes over when it matters. Web widget plus WhatsApp, Messenger, and Instagram — one inbox.
What’s included
- Website live-chat widget
- WhatsApp / Messenger / Instagram (Meta channels)
- Unified inbox + AI grounded in your knowledge base
- Human takeover when a real person is needed
Pilot RM299/mo
Growth RM499/mo
Pro RM899/mo
Meta conversation fees are billed separately by Meta — not included in FTEG plan prices.
You embed the widget and connect Meta on your side; we provision the shop.
How it works
- Subscribe in the FTEG client portal (or ask sales to help)
- We provision your AI Chat shop
- You add the widget / connect WhatsApp & social channels
中文摘要
FTEG AI Chat：网页 / WhatsApp / IG 客服 — AI 先回，人工接手。试点 RM299 · Growth RM499 · Pro RM899 /月。
注意：Meta 对话费另行结算。店铺由我们开通；widget / Meta 接入由你方完成。
This is customer-facing CS — not Staff Concierge (internal ERP agent). Demo uses FTEG’s own shop. EaseeBuy is not a live AI Chat reference customer.